Teladoc Details
Virtual Primary Care
At Niagara, our goal is to provide greater access to care no matter where you or
your family may live, and in 2024, we are expanding your access to quality health
care outside of your local hometown.
A Primary Care Physician (PCP) is your main doctor during non-emergency
situations. Building a relationship with a PCP while you’re healthy is important
for your long-term health and wellbeing. You still have the option to choose any
doctor you want and you choose your specialists. With Teladoc Virtual PCPs
(VPCP), you have more in-network doctors to choose from.
If you already have a trusted relationship with a doctor, keep them! If you need
help finding a new PCP and have mobility or time concerns, consider VPCP.
Starting in 2024, you’ll be able to choose your PCP virtually through
Teladoc. Choose a board-certified PCP who’s right for you, and they’ll guide
you the rest of the way.
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Virtual Primary Care (VPCP) Visit
2024 Only: 3 free scheduled visits, then $30 copay regardless of medical plan
24/7 Urgent Care
While establishing a Primary Care Provider is
important, we understand that sometimes access
to care is urgent.
Through Teladoc’s 24/7 Urgent Care, you and your
family may receive care immediately when the
time calls for it. Teladoc 24/7 Urgent Care provides
around-the-clock access to medical care by phone
or video consultations, in all 50 U.S. states.
Typically, you can expect a call within one hour of
your appointment request and receive care without
leaving the comfort of your home. Teladoc doctors
can diagnose and treat many common health issues,
including cold and flu symptoms, pink eye, eczema,
and more.
-
24/7 Urgent Care Visit
2024 Only: $30 copay regardless of medical plan
Contacts
| Benefit | Provider/Program | Call | Online |
|---|---|---|---|
| Contacts | |||
| Claims Advocacy | Piper Jordan | Call or text 855-906-3754 (6am - 5pm PST) | niagara@piperjordan.com |
| Enrollment Questions | OneSource Virtual Center | 844-462-2236 | niagarabenefits@onesourcevirtual.com |
| ALEX | Benefits Counselor | N/A | https://www.myalex.com/niagarabottling/2025 |
| Medical & Related Programs | |||
| Medical | Cigna | 800-244-6224 | https://my.cigna.com |
| Prescription Drug | Prime Therapeutics | 855-371-9782 | https://www.primetherapeutics.com/member |
| Mental Well-Being | Lyra | 877-782-4724 | https://niagara.lyrahealth.com |
| Wellness | Sharecare | 855-201-7533 | https://niagara.sharecare.com/ |
| Telemedicine | Teladoc | 855-835-2362 | https://www.teladoc.com |
| Dental & Vision | |||
| Dental | Delta Dental | 800-422-4234 | https://www.deltadentalins.com |
| Vision | VSP Vision Care | 800-877-7195 | https://www.vsp.com |
| Financial | |||
| Health Savings Account | Fidelity | 866-402-7610 | https://www.401k.com |
| Flexible Spending Account | Fidelity | 866-402-7610 | https://www.401k.com |
| 401(k) | Fidelity | 800-835-5097 | https://www.401k.com |
| 529 College Savings | Fidelity | 877-208-0098 | https://www.advisor.fidelity.com |
| Life & Disability Benefits & Leave of Absence | |||
| Life and AD&D | Unum | 800-445-0402 | https://www.unum.com |
| Short-Term Disability | Unum | 866-679-3054 | https://www.unum.com |
| Long-Term Disability | Unum | 866-679-3054 | https://www.unum.com |
| Leave of Absence | Unum | 866-679-3054 | https://niagarawater.leavelogic.com |
| Work/Life Benefits | |||
| Accident Plan | Unum | 800-635-5597 | https://www.unum.com |
| Legal/Identity Theft | LegalShield | 800-654-7757 | https://www.legalshield.com |
| Pet Discount | Pet Assure | 888-789-7387 | https://www.petassure.com |
| Employee Discounts | Working Advantage | 800-565-3712 | https://www.workingadvantage.com |
| Critical Illness | Chubb | 833-542-2013 | https://esis-spherical.force.com/eep/cveep__Login |
| Family-Friendly Benefits | |||
| Fertility/Adoption/Surrogacy | Progyny | 888-597-5065 | https://member.progyny.com/ |
| MilkStork | MilkStork | 510-356-0221 | https://www.milkstork.com/niagarabottling |
Glossary of Terms
Click a term to learn more.
The ACA requires all businesses with 100 or more full-time equivalent employees (FTEs) to offer health insurance to their full-time workers (working 130 hours of service in a calendar month) or pay a penalty. In addition, the Company must continue to provide access to quality health insurance at an affordable cost.
Included in your W-2 income or subject to income taxes.
Not included in your W-2 income or subject to income taxes.
A person or persons you name – using a form accepted by the plan administrator or insurance carrier – to receive benefits in the event of your death.
A drug that is patented by the FDA and subject to an exclusivity agreement that allows the company to be the sole manufacturer of the drug for a certain number of years.
The percentage that you pay of a covered service.
A fixed dollar amount that you pay for a covered service at the time the service is provided.
The health care services that a plan will cover in part or in full based on plan documents.
The amount you pay for covered services in a plan year before the plan begins to pay benefits.
The day on which you’re eligible to participate in a Your Benefits plan.
Expenses incurred for a covered service.
A statement of proof of a person’s physical condition, occupation, or other factor affecting his or her acceptance for insurance coverage.
A drug that’s considered a “preferred choice” based on its effectiveness and cost.
A prescription drug that has the same active ingredients as a brand-name drug and is subject to the same FDA standards for quality, strength, and purity as its brand-name counterpart, but typically costs less. Not all brandname drugs have generic equivalents.
A Jack in the Box or Qdoba employee or eligible dependent who didn’t enroll in the benefit plan when first eligible to join.
Any licensed doctor, hospital, lab, or other health care provider that has contracted to provide members with comprehensive services at discounted rates.
A brand-name drug that isn’t on a plan’s formulary list.
A brand-name drug that isn’t on a plan’s preferred list.
The maximum amount you pay each plan year for covered services. Once you reach your out-of-pocket maximum, the plan pays 100% for additional covered services.
Any licensed doctor, hospital, lab, or other health care provider that is not part of a provider network.
October 1 through September 30.
A drug that’s considered a “preferred choice” based on its effectiveness and cost.
A doctor within an HMO network whom you’ve selected to coordinate your medical care.
A life event that may allow you to make certain changes to your health plan coverage. This includes marriage, registration of a domestic partnership, legal separation, or divorce; birth, adoption, legal guardianship, or change in custody for a dependent child (or children); the ineligibility or death of a dependent; a move to an area where your current plan isn’t offered; a change in your or your spouse’s employment; or a significant change in health coverage.
The maximum amount the plan will pay for a service, based on what providers in that geographic area charge for similar services or supplies.
A Summary of Benefits and Coverage (SBC) has been designed to assist you with better understanding the coverage being offered to you, and to allow you to compare coverage options. The SBC is available in the forms library. A paper copy is also available, free of charge, by calling 909-230-5000.
Niagara Bottling permits insurers to offer employees of Niagara Bottling certain voluntary insurance programs. Whether you choose to enroll in any of these programs is completely optional and voluntary. Niagara Bottling does not make a contribution towards the cost of these programs and employees pay the full cost of premiums on an after-tax basis. Niagara Bottling does not sponsor, maintain, endorse, recommend, or promote these voluntary programs. Niagara Bottling'S involvement regarding these voluntary insurance programs is strictly limited to allowing the insurer access to employees to publicize these programs and Niagara Bottling may perform certain ministerial functions such as payroll deduction and forwarding employee premium payments to the insurer. Niagara Bottling does not receive any consideration in the form of cash or otherwise in connection with the program, other than reasonable compensation, excluding any profit, for administrative services actually rendered in connection with payroll deductions. Accordingly, these voluntary insurance programs are not subject to ERISA and related regulations. All questions or claims regarding these programs should be directed to the insurer.
All benefit plans are governed by master policies, contracts, and plan documents. In the event of any inconsistency between the information contained herein and the applicable plan documents, the provisions of the plan documents shall prevail. Niagara Bottling reserves the right to amend, suspend or terminate any benefit plan, in whole or in part, at any time. The authority to make such changes rests with the Plan Administrator.
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