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Benefit Provider/Program Call Online
Contacts
Claims Advocacy Piper Jordan 855-906-3754 (8am - 5pm PST) niagara@piperjordan.com
Enrollment Questions OneSource Virtual Center 844-462-2236 niagarabenefits@onesourcevirtual.com
ALEX Benefits Counselor N/A www.myalex.com/niagarabottling/2020
Medical & Related Programs
Medical Aetna 866-603 9954 www.member.aetna.com
Prescription Drug Magellan 855-371-9782 www.magellanrx.com/member/login/
EAP Magellan 800-424-1842 www.magellanascend.com
Wellness Virgin Pulse 888-671-9395 https://join.virginpulse.com/niagarawater
Dental & Vision
Dental Delta Dental 800-422-4234 www.deltadentalins.com
Vision VSP Vision Care 800-877-7195 www.vsp.com
Financial
Health Savings Account PayFlex 888-678-8242 www.mypayflex.com
Flexible Spending Account Discovery Benefits 866-451-3399 www.discoverybenefits.com
401(k) Fidelity 800-835-5097 www.401k.com
529 College Savings Fidelity 877-208-0098 www.advisor.fidelity.com
Life & Disability
Life and AD&D The Hartford 860-547-5000 www.thehartford.com
Disability and FMLA Administration Unum 866-679-3054 www.unum.com
Work/Life Benefits
Accident The Hartford 860-547-5000 www.thehartford.com
Legal/Identity Theft LegalShield 800-654-7757 www.legalshield.com
Pet Discount Pet Assure 888-789-7387 www.petassure.com
Employee Discounts Working Advantage 800-565-3712 www.workingadvantage.com
Critical Illness Chubb 866-324-8222 www.chubb.com
Family-Friendly Benefits
Adoption/Fertility Progyny 888-597-5065 www.progyny.com
MilkStork MilkStork 877-242-1306 info@milkstork.com

Glossary of Terms


Click a term to learn more.
Affordable Care Act

The ACA requires all businesses with 100 or more full-time equivalent employees (FTEs) to offer health insurance to their full-time workers (working 130 hours of service in a calendar month) or pay a penalty. In addition, the Company must continue to provide access to quality health insurance at an affordable cost.

After Taxes

Included in your W-2 income or subject to income taxes.

Before Taxes

Not included in your W-2 income or subject to income taxes.

Beneficiary

A person or persons you name – using a form accepted by the plan administrator or insurance carrier – to receive benefits in the event of your death.

Brand-Name Drug

A drug that is patented by the FDA and subject to an exclusivity agreement that allows the company to be the sole manufacturer of the drug for a certain number of years.

Coinsurance

The percentage that you pay of a covered service.

Copay

A fixed dollar amount that you pay for a covered service at the time the service is provided.

Covered Service

The health care services that a plan will cover in part or in full based on plan documents.

Deductible

The amount you pay for covered services in a plan year before the plan begins to pay benefits.

Eligibility Date

The day on which you’re eligible to participate in a Your Benefits plan.

Eligible Expense

Expenses incurred for a covered service.

Evidence of Insurability

A statement of proof of a person’s physical condition, occupation, or other factor affecting his or her acceptance for insurance coverage.

Formulary Drug

A drug that’s considered a “preferred choice” based on its effectiveness and cost.

Generic Drug

A prescription drug that has the same active ingredients as a brand-name drug and is subject to the same FDA standards for quality, strength, and purity as its brand-name counterpart, but typically costs less. Not all brandname drugs have generic equivalents.

Late Enrollee

A Jack in the Box or Qdoba employee or eligible dependent who didn’t enroll in the benefit plan when first eligible to join.

Network Provider

Any licensed doctor, hospital, lab, or other health care provider that has contracted to provide members with comprehensive services at discounted rates.

Non-Formulary Drug

A brand-name drug that isn’t on a plan’s formulary list.

Non-Preferred Drug

A brand-name drug that isn’t on a plan’s preferred list.

Out-of-Pocket Maximum

The maximum amount you pay each plan year for covered services. Once you reach your out-of-pocket maximum, the plan pays 100% for additional covered services.

Out-of-network Provider

Any licensed doctor, hospital, lab, or other health care provider that is not part of a provider network.

Plan Year

October 1 through September 30.

Preferred Drug

A drug that’s considered a “preferred choice” based on its effectiveness and cost.

Primary Care Physician

A doctor within an HMO network whom you’ve selected to coordinate your medical care.

Qualifying Life Event

A life event that may allow you to make certain changes to your health plan coverage. This includes marriage, registration of a domestic partnership, legal separation, or divorce; birth, adoption, legal guardianship, or change in custody for a dependent child (or children); the ineligibility or death of a dependent; a move to an area where your current plan isn’t offered; a change in your or your spouse’s employment; or a significant change in health coverage.

Reasonable & Customary Charges

The maximum amount the plan will pay for a service, based on what providers in that geographic area charge for similar services or supplies.

In the event of any conflict between the content contained herein and the Summary Plan Description (SPD), the provisions of the Summary Plan Description (SPD) shall prevail.
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