Know Where to Go
Use this table to help you understand where to go for medical care based on your needs, from free nurse advice to emergency room visits.
It guides you on when to use services like online doctor visits, office appointments, urgent care,
or the ER, so you can choose the best and most cost-effective option for your situation.
NurseLine
855-673-3063
24/7 answers by phone from a nurse
- Identify symptoms
- Decide if immediate care is needed
- Home treatment options and advice
Online Primary Care
24/7 doctor consultation, no appointment needed
- Urgent care conditions
- Allergies
- Insect bites
- Mental health counseling
- Conjunctivitis (pinkeye)
- Sore throat
- Rashes without fever
- Sinusitis
- Urinary tract infections
Online Urgent Care
Conditions requiring prompt attention and can be treated remotely
- Animal bites
- Fever with no rash
- Vomiting/persistent diarrhea
- Abdominal pain
- Wheezing/shortness of breath
- Dehydration
- Moderate cold/flu symptoms
Office Visit
Scheduled Appointment
- Preventive care
- Illnesses
- Injuries
- Chronic conditions
- Mental health concerns
Traditional Urgent Care
Conditions requiring prompt attention
- Stitches for small cuts
- Sprains/strains
- Animal bites
- Minor burns
- Fever with no rash
- Vomiting/persistent diarrhea
- Abdominal pain
- Wheezing/shortness of breath
- Dehydration
- Moderate cold/flu symptoms
- Sports injuries
Emergency Room
Life-threatening conditions requiring immediate care
- Chest pain or difficulty breathing
- Weakness/numbness on one side
- Severe cold or flu symptoms
- Severe lacerations
- Slurred speech
- Severe abdominal pain
- Broken bones/dislocated joints
- Serious burns
- Fever with rash
- Fainting/seizures
- Head/eye injuries
- Facial lacerations
- Vaginal bleeding in pregnancy